AI has the potential to unlock significant long-term value but trust needs to be felt both by the company deploying the AI and the customers that will experience it and its outcomes. This discussion will explore the success and failures organizations have faced with:
- Effectively building trust and conveying the net benefits for all parties
- Human circuit breaks as a safety mechanism
- Leveraging trust to create more desirable business outcomes
- The definition of trust in the context of AI – is it in the development process, the outcome or both?